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Terms & Conditions

Please read through these terms and conditions before making a booking with Mountaineers of Iceland.

If you have any questions or speculations please push the button below and send us an email.

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TOUR BOOKING

Mountaineers of Iceland are a tour operator and a travel agency operating on Iceland’s second largest glacier, Langjökull. Bookings are made through our website (www.mountaineers.is), through our email (@mountaineers.is) or through a selected third party travel agency.

While processing your booking you are responsible for providing us with all the necessary information needed to contact you if needed. When the booking is finalized you will receive a voucher which is your proof of purchase. If something is unclear regarding the booking please notify us and let us help you out.

 

PICK-UP & DROP-OFF

When traveling in tours with pick-up service you are responsible to be at the right time and the pick-up location selected. Providing us with your phone number is really helpful but no-shows will be fully charged if needed. Please note that the pick-up time and departure time can be different. If you should miss the pick-up note that you are not entitled to a refund. Please contact us as soon as possible if this should happen.

 

RETURN TIMES

Please note that indicated return times are used as a frame of reference. We are operating in the highlands so return times can vary due to weather conditions.

 

BOOKINGS

Seats cannot be guaranteed unless reserved or booked before scheduled departure time.

 

PRICES

Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services. Prices displayed on our website include the Icelandic VAT. Mountaineers of Iceland is obligated to return these funds back to authorities. The typical VAT on all tours is 11% of the price.

 

LEGAL

Mountaineers of Iceland is registered in Iceland as Skálpi ehf. Mountaineers of Iceland operates under Icelandic laws and regulations. Should there be a legal dispute it shall be settled with the District Court of Reykjavík. Skálpi ehf. is registered at Köllunarklettsvegur 2, 104 Reykjavík, Iceland.

Contact information about Mountaineers’ legal representation is available upon request.

 

LIMITATIONS

Pregnant women are prohibited from participating in snowmobile activity.

Children under the age of six (6) years are prohibited from participating in the snowmobile activity.

People with disabilities might have to provide their own aids to assist themselves, as necessary. We operate in the highlands and facilities are limited.

 

EXCLUDED

Unless specifically listed, meals and refreshments are not included. During full-day excursions, we always stop at a place where it’s possible to buy lunch.

 

LANGUAGES

Guidance is in English and Icelandic.

 

LIABILITY

Mountaineers of Iceland reserve the right to alter routes and itineraries without prior notice, should the necessity arise. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Mountaineers of Iceland. All such losses and expenses are the personal liability of the traveler.

 

CONFIDENTIALITY

Neither party shall disclose the terms and conditions of this Agreement or the pricing contained therein to any third party except as required by applicable law, rule, or regulation. Provided, however, that either party may disclose such terms, conditions or pricing to legal, accounting and professional advisors bound by formal ethical or fiduciary duties requiring such advisors to treat, hold and maintain such information in accordance with the terms and conditions of this Agreement. Except as set forth in Appendices, neither party shall use the name of the other party in publicity, advertising, or similar activity, without the prior written consent of the other.

 

PAYMENT PROCESSOR

Mountaineers of Iceland’s payment processor is Borgun. They can be contacted via phone +354-560-1600 or e-mail borgun@borgun.is

Mountaineers of Iceland accept the following credit cards via Borgun: Mastercard, Maestro, Visa, Visa Electron, UnionPay, JCB, Diners, Discover and American Express.

Accepted credit cards

Personal information associated with credit cards might pass our system as per our agreement with the payment processor. However, Mountaineers of Iceland will never disclose any personal information, associated with credit cards, to third parties.

 

CANCELLATION POLICY

Reservations can be canceled 24 hours prior to departure without penalty. Cancellations received less than 24 hours prior to departure will be charged full price.